Independently examined
Respondit completed a SOC 2 Type II examination. Unlike a point-in-time review, a Type II engagement tests whether our controls actually operated as described across a sustained observation period. The report is available to customers and prospects under NDA.
Procurement teams: we can provide the full report, our subprocessor list, and answers to your security questionnaire.
Request the reportEncrypted in transit and at rest
Every call recording, transcript, message, and resident record is encrypted on the wire and in storage.
Least-privilege access
Access to customer data is scoped to the people who need it, reviewed on a schedule, and revoked when roles change. SSO and SAML are available on Enterprise.
Monitored and change-controlled
Changes to production are reviewed and logged, and systems are monitored continuously rather than checked at audit time.
Your data stays yours
Resident conversations are never used to train our models. Retention is configurable, and your data leaves with you if you go.
See also our Privacy Policy and Terms of Service.
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ResponditAI Neural Engine™
Our AI architecture processes conversations through six specialized layers, delivering unmatched accuracy and performance for enterprise communication
Intent Recognition
Advanced NLP models identify customer intent across 108 languages