Effective Date: March 11, 2026 • Last Updated: March 11, 2026
These Terms of Service (the "Terms") govern access to and use of the websites, software, applications, features, content, and services offered by RespondAI, LLC ("Respondit," "we," "us," or "our"), including our AI-enabled communications platform and related products and services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms.
If you access or use the Services on behalf of a company, housing authority, public agency, property manager, or other legal entity, you represent that you have authority to bind that entity, and "Customer," "you," and "your" refer to that entity.
These Terms apply to visitors to our website and to Customers that access or use the Services. If you and Respondit enter into a separate master services agreement, order form, statement of work, government contract, or other written agreement covering the Services (each, a "Service Agreement"), that Service Agreement controls to the extent of any conflict with these Terms. For unpaid website access, demos, and general informational use, these Terms apply in full unless otherwise stated.
You may use the Services only if you can form a binding contract and are not barred from using the Services under applicable law. Customer is responsible for all acts and omissions of its employees, contractors, agents, and other authorized users who access the Services through Customer's account ("Authorized Users"). Customer will ensure that Authorized Users comply with these Terms and with any reasonable documentation, security requirements, and usage limitations we provide.
Respondit provides software and AI-enabled communication tools that may include voice, SMS, web chat, workflow automation, analytics, reporting, integrations, knowledge-based assistance, and related support services. We may update, improve, modify, or discontinue features from time to time, provided that we do not materially reduce the core functionality of paid Services during an active subscription term except as reasonably necessary for security, legal, or operational reasons.
Customer is solely responsible for: (a) the legality, accuracy, quality, and integrity of Customer Data; (b) obtaining all notices, consents, and permissions required for communications with residents, tenants, applicants, employees, vendors, or other end users; (c) compliance with all laws applicable to Customer's use of the Services, including laws governing privacy, call recording, text messaging, autodialing, consumer protection, fair housing, accessibility, anti-discrimination, public-sector requirements, and records retention; and (d) reviewing and validating communications, workflows, automations, and outputs before relying on them in situations where errors could create legal, regulatory, operational, or resident-impact risk.
Customer will not use the Services to send unlawful, deceptive, harassing, discriminatory, or misleading communications, to impersonate another person without authorization, or to make decisions that require human review under applicable law without appropriate oversight.
Customer must provide accurate account information and keep it current. Customer is responsible for maintaining the confidentiality of login credentials and for implementing appropriate internal access controls. Customer will promptly notify Respondit of any suspected unauthorized access, security incident involving Customer's account, or compromise of credentials. We may require reasonable security measures, including password controls, multifactor authentication, or other safeguards, based on the nature of the Services.
As between the parties, Customer retains all right, title, and interest in and to the data, files, content, call records, transcripts, messages, contact information, documents, and other materials submitted to, transmitted through, or made available in connection with the Services by or for Customer ("Customer Data"). Customer grants Respondit a non-exclusive, worldwide, limited right to host, copy, transmit, process, display, and use Customer Data solely as necessary to provide, secure, support, improve, and maintain the Services, to comply with law, and as otherwise permitted by the applicable Service Agreement and our Privacy Policy.
Our collection and use of personal information is described in our Privacy Policy. If the parties enter into a data processing agreement or similar privacy addendum, that addendum will apply to the extent required by law or agreed by the parties.
The Services may generate suggested messages, summaries, classifications, insights, recommendations, automations, or other machine-generated content or outputs ("Output"). Output may be incomplete, inaccurate, biased, or unsuitable for a particular use. Customer is responsible for reviewing Output and determining whether it is appropriate for Customer's intended use. Respondit does not guarantee that Output will be error-free, legally compliant, or appropriate in every circumstance, and Output is not a substitute for human judgment, legal advice, emergency services, or professional advice.
Customer will not, and will not permit any third party to:
The Services may interoperate with third-party services, telephony providers, messaging providers, CRMs, property-management systems, public-agency software, cloud services, and other tools not controlled by Respondit ("Third-Party Services"). Your use of Third-Party Services is subject to the applicable third party's terms and policies. Respondit is not responsible for Third-Party Services, including their availability, security, performance, or data handling practices. If a Third-Party Service provider ceases to make its service available on reasonable terms, we may suspend or discontinue the affected integration without liability.
Fees, billing terms, payment obligations, implementation charges, usage-based charges, renewal terms, and taxes will be set forth in the applicable Service Agreement or order documentation. Unless otherwise specified, fees are stated in U.S. dollars, are non-cancelable, and are non-refundable. Customer will pay all undisputed amounts when due. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Customer is responsible for all applicable sales, use, excise, value-added, telecommunications, and similar taxes, excluding taxes based on Respondit's net income.
Respondit and its licensors retain all right, title, and interest in and to the Services, including all software, models, algorithms, interfaces, designs, documentation, know-how, and related intellectual property rights. No rights are granted except as expressly set forth in these Terms. Subject to applicable law and the parties' Service Agreement, Respondit may use aggregated and de-identified data derived from use of the Services for analytics, security, improvement, benchmarking, and product development, provided that such data does not identify Customer or any individual.
If you provide suggestions, ideas, comments, or other feedback regarding the Services ("Feedback"), you grant Respondit a worldwide, perpetual, irrevocable, royalty-free right to use, modify, and incorporate that Feedback into our products and services without restriction or obligation, provided that we will not publicly identify you as the source without your permission.
Each party may receive non-public information from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure ("Confidential Information"). The receiving party will use the disclosing party's Confidential Information only to perform or exercise rights under these Terms and will protect it using reasonable care, but not less than the care it uses to protect its own similar information.
Confidential Information does not include information that:
The receiving party may disclose Confidential Information if required by law, subpoena, or court order, provided it gives prior notice where legally permitted.
We may suspend access to all or part of the Services immediately if:
We will use reasonable efforts to limit any suspension to the affected portion of the Services and to restore access promptly after the issue is resolved.
These Terms remain in effect until terminated. For paid Services, the term, renewal, and termination rights will be set forth in the applicable Service Agreement. We may terminate these Terms or suspend website-only access at any time for convenience. Either party may terminate for material breach if the breach remains uncured after any applicable notice-and-cure period. Upon termination or expiration, all rights granted to Customer under these Terms will cease, and Customer must stop using the Services, except as otherwise stated in the applicable Service Agreement. Sections that by their nature should survive termination will survive, including provisions relating to fees owed, proprietary rights, confidentiality, disclaimers, limitations of liability, indemnification, and dispute resolution.
Respondit warrants that it will provide the paid Services in a professional and workmanlike manner consistent with generally accepted industry standards. Except for the foregoing limited warranty and to the maximum extent permitted by law, the Services, Output, website, and all related content are provided "as is" and "as available." Respondit disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted service, or that the Services will meet Customer's requirements. We do not warrant that the Services will be error-free, that all defects will be corrected, or that use of the Services will produce any particular operational, compliance, financial, or resident-service result.
To the maximum extent permitted by law, in no event will Respondit or its affiliates, licensors, service providers, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business interruption, or cost of substitute services, even if advised of the possibility of such damages.
To the maximum extent permitted by law, Respondit's aggregate liability arising out of or relating to these Terms or the Services will not exceed the amounts paid or payable by Customer to Respondit for the Services giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim. The foregoing limitations apply regardless of the form of action and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Customer will defend, indemnify, and hold harmless Respondit and its officers, directors, employees, affiliates, and agents from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer Data; (b) Customer's or its Authorized Users' use of the Services in violation of these Terms or applicable law; (c) Customer's communications with end users, including alleged violations of telephony, texting, recording, privacy, accessibility, fair housing, or consumer-protection laws; or (d) Customer's products, services, instructions, or business practices.
Respondit will defend Customer against any third-party claim that the paid Services, when used as authorized under these Terms, directly infringe a U.S. copyright or U.S. patent, and will indemnify Customer against resulting damages finally awarded or approved in settlement by Respondit, provided Customer promptly notifies Respondit of the claim, gives Respondit sole control of the defense and settlement, and reasonably cooperates. Respondit will have no obligation for claims arising from Customer Data, Third-Party Services, modifications not made by Respondit, use outside the scope of these Terms, or combinations not provided by Respondit. If such a claim appears likely, Respondit may modify the Services, obtain a license, or terminate the affected Services and refund any prepaid unused fees for the terminated portion as Customer's exclusive remedy.
Unless otherwise agreed in writing, Respondit may identify Customer by name and logo in customer lists and general marketing materials. If Customer objects to such use, Customer may notify Respondit in writing, and Respondit will cease new use within a commercially reasonable period.
Customer will comply with all applicable export control, sanctions, and trade laws. Customer represents that it is not located in, organized under the laws of, or ordinarily resident in a restricted jurisdiction, and is not a prohibited party. If Customer is a U.S. public-sector entity or is acquiring the Services for government use, the Services are provided as commercial products and commercial services, with only those rights expressly granted under these Terms and the applicable Service Agreement.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any legal action arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in Santa Clara County, California, and each party consents to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing a claim, the parties will use good-faith efforts to resolve the dispute by escalation to senior business representatives for at least thirty (30) days, unless immediate injunctive relief is necessary.
These Terms constitute the entire agreement between the parties regarding their subject matter, except for any applicable Service Agreement. If any provision is held unenforceable, the remaining provisions will remain in full force. Customer may not assign these Terms without Respondit's prior written consent, except in connection with a merger, acquisition, or sale of substantially all of Customer's assets. Respondit may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. No waiver is effective unless in writing. Notices under these Terms must be in writing and sent to the contact information designated by the parties. Headings are for convenience only and do not affect interpretation.
We may update these Terms from time to time. If we make material changes, we will post the revised Terms on our website and update the "Last Updated" date above. For paid Services, material changes will become effective as stated in the applicable notice or at renewal, unless earlier effectiveness is required by law, security needs, or to address new functionality. Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.
Questions about these Terms may be sent to:
RespondIt AI
Attn: Legal / Privacy
PO BOX 9122
San Jose, CA 95157
Email: legal@respondit.ai